Abang918 Privacy Policy — Your Personal Data Protection

Privacy Policy Introduction and Scope

Abang918 ("we", "Platform") takes your personal data privacy seriously. As an online entertainment platform operating in Malaysia, we understand that member trust is our most valuable asset. We have therefore established strict and transparent data protection standards so you can play with complete peace of mind.

This Privacy Policy applies to all users of the abang918.vu website, the abang918 mobile app, and all related services we provide. This Policy describes:

• The types of personal data we collect from you.
• The purpose and legal basis for collecting that data.
• How we store, protect, and handle your data.
• Your rights regarding your personal data.
• How you can contact us regarding privacy matters.

We encourage you to read this document thoroughly. If anything is unclear, our support team is ready to help you understand further.

Personal Data We Collect

We only collect personal data that is strictly necessary to provide our services to you. Data is collected directly from you or automatically as you use our platform.

2.1 Data You Provide Directly

• Registration Information: Full name, date of birth, phone number, email address, and the username you chose when registering your account.
• Identity Verification Documents (KYC): A copy of your MyKad, passport, or driving licence to meet legal compliance requirements.
• Financial Information: Bank account details and e-wallet account numbers (TNG, Boost, GrabPay) used for deposits and withdrawals.
• Support Communications: Records of conversations with our customer support team via live chat or email.

2.2 Data Collected Automatically

• Usage Data: Pages you visit, games you play, session duration, and navigation patterns within the platform.
• Device Data: Device type, operating system, browser version, screen resolution, and unique device identifier.
• Network Data: IP address, approximate location data (state/city), and internet service provider information.
• Transaction Data: A complete record of all deposits, withdrawals, bets, and wins in your account.

Personal Data Usage Purposes

Every piece of data we collect has a clear and lawful purpose. We do not use your data for any purpose other than those stated below:

3.1 Account and Platform Operations

• Create and manage your member account.
• Process deposits and withdrawals securely and accurately.
• Verify your identity through the KYC process in compliance with anti-money laundering laws.
• Provide effective customer support whenever you need assistance.

3.2 Security and Compliance

• Detect and prevent fraud, money laundering, and other illegal activities.
• Fulfil reporting obligations to the relevant authorities in accordance with Malaysian law.
• Maintain platform security and protect all members from cyber threats.

3.3 Service Improvement

• Analyse usage patterns to improve the user experience on our platform.
• Personalise content, game recommendations, and relevant promotional offers for you.
• Conduct ongoing technical testing and platform performance improvements.

3.4 Marketing Communications

We may send you promotional information, the latest bonuses, and platform updates via email or in-app notifications — only if you have given consent to receive such communications. You may withdraw this consent at any time through your account settings.

Data Sharing With Third Parties

Abang918 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are specific situations where we need to share your data with trusted parties:

4.1 Service Providers

We work with carefully selected third-party service providers to operate our platform. These include payment gateway providers (FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay), cloud computing service providers, and identity verification companies. All providers are bound by strict data protection agreements and are only permitted to use your data for the specified service purposes.

4.2 Authorities and Legal Requirements

Abang918 will disclose your personal data to the relevant authorities where required by Malaysian law, including upon official requests from law enforcement agencies, courts, or applicable regulatory bodies. We will notify you of any such disclosure unless prohibited from doing so by law.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of abang918 business assets, members' personal data may be transferred as part of those business assets. You will be notified in advance of any such transfer and your rights regarding your data.

Data Storage and Security

5.1 Retention Period

Your personal data is retained for as long as your account is active and for a prescribed period after account closure, in accordance with the following legal requirements:

• Financial transaction records: minimum 7 years from the date of transaction, in accordance with AMLA (Anti-Money Laundering Act) requirements.
• KYC and identity verification documents: minimum 5 years after account closure.
• Customer support communication logs: 3 years from the date of last interaction.
• Gaming and betting data: 5 years for audit and dispute resolution purposes.

5.2 Technical Security Measures

Abang918 invests in the latest security infrastructure to ensure your data is always protected:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the abang918 servers is fully encrypted.
• Stored Data Encryption: Sensitive data such as financial information is encrypted using AES-256 algorithms in our database.
• Two-Factor Authentication (2FA): Additional security options to protect your account from unauthorised access.
• 24/7 Monitoring: Continuous security monitoring detects and responds to any suspicious activity in real time.
• Regular Security Audits: Independent security assessments are conducted regularly by third-party cybersecurity experts.

5.3 Data Storage Location

Your data is stored in secure data centres. Where data is processed or stored outside Malaysia, we ensure that an equivalent level of protection as required by Malaysian law is fully upheld.

Cookies and Tracking Technologies

Abang918 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use and their purposes:

6.1 Essential Cookies

These cookies are required for the platform to function properly and cannot be disabled. They include session cookies to maintain your login status, security cookies to prevent fraud, and language preference cookies. Without these cookies, the platform cannot function as intended.

6.2 Analytics Cookies

Analytics cookies help us understand how members use our platform — which pages are visited most, how long sessions last, and where users may encounter difficulties. This information is used in aggregate and cannot be used to identify individuals. You may decline analytics cookies through your browser settings.

6.3 Functional Cookies

Functionality cookies remember your preferences such as selected language, display settings, and login information (if you choose to save them). This allows us to provide a more personalised and tailored experience for you.

Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by abang918. We are committed to respecting and facilitating the exercise of these rights:

All requests relating to personal data rights will be processed within 21 business days. In complex cases, this period may be extended to up to 60 days, with prior notice given to you.

Children's Data

Abang918 is an online gambling platform open only to individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If you are a parent or guardian who believes your child has registered an account at abang918 or has provided their personal data to us without authorisation, please contact our customer support immediately. We will take prompt action to investigate and delete any such data and close the account in question.

For more information on how we protect younger users and promote responsible gambling, please visit the Responsible Gaming us.

Changes to the Privacy Policy

Abang918 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. Any material changes will be communicated to you via:

• A clear notice on the abang918.vu homepage at least 14 days before changes take effect.
• Notification emails to your registered email address.
• In-app notifications on the abang918 mobile app.

The "Updated" date at the top of this document reflects the date the Privacy Policy was last revised. Your continued use of the abang918 platform after the effective date of any changes constitutes acceptance of the updated privacy terms.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, the abang918 privacy team is ready to assist you:

• Privacy Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the platform.
• Response Time: All privacy enquiries are answered within 3 business days.

For formal complaints that our team is unable to resolve, you have the right to refer the matter to the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Digital.